Technology Acceptance and Use
The chair’s research also focuses on the acceptance and use of digital technologies. Different innovations are researched with regard to their acceptance and their effects on individual attitudes and behaviors. The focus is on questions of acceptance and use of digital technologies both in companies and for private purposes.
The chair team uses both quantitative (surveys) and qualitative (interviews) methods to investigate the acceptance of these digital technologies.
For the analysis of the acceptance of digital technologies in companies, the ADTC framework was developed, which is the basis of a variety of projects with different companies. In this way, it has been possible in the past to analyze challenges to user acceptance or satisfaction and to derive implications for the design of digital work systems. The focus is on the question of how people perceive digital technologies in relation to their work context and what challenges arise from this perception.
With respect to the explanation of resistance to digital technologies, a nomlogical model of user resistance has been developed by the chair team and successfully tested in various projects. Thus, the research of the chair contributes to a better understanding and management of resistance to new digital technologies.
The DCM framework is, among others, part of the master courses “Digital Change Management” and “Digital Transformation & Projects“. Application context-related issues of technology acceptance are also discussed in the lectures “Enterprise Knowledge Management” and “Electronic Human Resources Management“.
- Research cooperation with the Adecco Stiftung
- Research cooperation with the Siemens Center of Knowledge Interchange
- Chairmanship in the research association AIS SIG Adoption and Diffusion of IT
- Demlehner Q., Laumer S.:
Shall we use it or not? Explaining the adoption of artificial intelligence for car manufacturing purposes
Proceedings of the 28th European Conference on Information Systems (ECIS 2020) (An Online AIS Conference, 15. Juni 2020 – 17. Juni 2020)
- Ochmann J., Michels L., Zilker S., Tiefenbeck V., Laumer S.:
The influence of algorithm aversion and anthropomorphic agent design on the acceptance of AI-based job recommendations
Proceedings of the 41st International Conference on Information Systems (ICIS 2020) (Hyderabad, Indien)
- Laumer S., Alter S., Maier C.:
A Systems Perspective on IS User Satisfaction in Digitalized Enterprises: Conclusions from Five Case Studies
DIGIT 2019 (München, 15. Dezember 2019 – 15. Dezember 2019)
Information quality, user satisfaction, and the manifestation of workarounds: A qualitative and quantitative study of enterprise content management system users
In: European Journal of Information Systems 26 (2017), S. 333-360
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User personality and resistance to mandatory information systems in organizations: A theoretical model and empirical test of dispositional resistance to change
In: Journal of Information Technology 31 (2016), S. 67-82
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Work routines as an object of resistance during information systems implementations: Theoretical foundation and empirical evidence
In: European Journal of Information Systems 25 (2016), S. 317-343
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- Chatbot acceptance in healthcare
12. June 2019, European Conference on Information Systems
- Digitalisierung: Der Mensch im Mittelpunkt und Implikationen für Reisende
June 2019, Führungskräfte-Workshop
- Digitalisierung: Implikationen für die Lehre
May 2019, Auswirkungen der Digitalisierung auf das Bildungswesen, Andrássy Universität Budapest
- Digitalisierung: Der Mensch im Mittelpunkt
May 2018, Führungskräfteworkshop, FC think! Tank