Interim report “Artificial Intelligence, Chatbots and Recruitment” published

On March 1, 2019, the project “Artificial Intelligence, Chatbots and Recruitment: The Candidate’s Perspective”, funded by the Adecco Foundation, was launched at the Schöller Endowed Chair of Information Systems. After the first year of the project, a first interim report has now been published.

The project focuses on the HR sector, which is currently witnessing a change due to the increasing use of innovative technologies. In the first sub-projects for the study on Artificial Intelligence and Chatbots in Recruiting, particular attention was paid to acceptance factors for the use of innovative technologies in HR management. The results showed that candidates are quite open towards the use of AI and chatbots in recruiting. Consequently, the Schöller Endowed Chair came to the following conclusions:


In summary, it can be said that trust in the technology providers is particularly essential for the acceptance of chatbots. The acceptance of recommendation systems (e.g. job recommendations) is determined by expectations of the usage regarding the performance of these systems, the habit of using IT systems in the HR context, and the trust in the system itself. Potentials are seen mainly in the support of simple inquiries or routine tasks. Nevertheless, technologies and machines cannot completely replace communication, as users in certain scenarios (e.g. job interviews) want to have a direct interaction with an empathic partner. Therefore, emotional intelligence is an important component. Therefore, the lack of explainability of algorithms and the resulting Black-Box problem leads to new questions regarding responsibilities for AI-based decisions.

In the further process of the project, ethical factors (e.g. inclusion, culture, non-discrimination) will be considered in particular. Furthermore, the application context of the innovative technologies will be analysed in more detail.

Further information on the Adecco Foundation and the download of the study can be found here.